The Problem
If you sell custom products like for example, engraved gifts, personalized packaging, signage, embroidery, or maybe handmade furniture, you know the chaos of handling new requests.
A client sends an email asking for “custom boxes” or “engraved wood signs,” but forgets to mention size, quantity, delivery time, finish, or whether they’ve got a design ready. So you reply with follow-up questions. They answer some, but not all. You send another message. Days pass. Momentum dies. And before you’ve even figured out what they need, you’ve lost the lead.
The real problem? You can’t give a price without knowing the details. And collecting those details through back-and-forth emails takes too long.